Maine Immigrant & Refugee Services
Job Title: Case Manager (adults & children)
Reports to: Case Management Supervisor
Pay Range: Fee for Service and hourly rate options available
The Case Manager works with eligible families with Moderate to minimal case management requirements to assist them in identifying their strengths and needs. The Case Manager works with the family to develop an individualized service plan that includes appropriate services and supports that meet the needs of the child and their family. The Case Manager informs the family of services and supports and assists, when needed, in coordinating services and supports.
CORE ELEMENTS OF THE JOB:
A. ESSENTIAL JOB FUNCTIONS:
1. Adopts, implements and promotes agency values and philosophy in the course of employment with the agency.
2. Maintains a minimum case load of clients required by MIRS
3. Assesses the client’s strengths and needs.
3. Facilitates in developing Individual Support Plan.
4. Informs children and families of the rights of parents as recipients of mental health services.
5. Coordinates services for the client, evaluates client progress and satisfaction with services and monitors effectiveness of services in meeting the needs of the client.
6. Maintains complete records for all clients on case load.
7. Advocates for the protection of client rights and entitlements as outlined in the Rights of Recipients of Mental Health Services
8. Maintains ongoing relationships through home visits, phone contacts and Collaboration with clients, families and service providers.
9. completes any required documentation in a timely manner (i.e. client record information, evaluation data, progress notes, request for funds, etc.).
10. Strives to empower families with the skills to navigate the mental health system.
11. Complies with all agency case management standards.
III. OTHER RELATED DUTIES AND RESPONSIBILITIES:
1. Represents the agency on committees and at meetings throughout the services area to promote the program, its work and the fundamental values, as approved by supervisor.
2. Responds to acute, unexpected emergency situations.
3. Maintains client and family confidentiality in compliance with State and
4. Prepares and submits reports summarizing activities upon request.
5. Participates in weekly supervision, either group or individual.
6. Acts as a consultant to the agency as a parent of a child with special needs, providing feedback to case managers and administration around programs and training.
7. Assists in training new staff.
8. Attends mandatory weekly supervision with the supervisor.
Must have a Bachelor’s Degree from an accredited four (4) year institution or associate degree with two years prior experience.
MHRT(A,B OR C) Certification
B. JOB RELATED EXPERIENCE:
1. Parent of a child with special needs. If not a parent of a child with special needs, must have a four year degree with at least one year of relevant experience working with families and children.
2. Ability to facilitate group discussions.
C. SPECIAL SKILLS:
1. Sensitivity to others and comfort working with children with mental illness, their families and other services providers.
2. Ability to work within a community agency environment to provide effective, high quality services to children and their families in a manner which respects the dignity and concerns of each individual.
3. Knowledge of particular disorders of childhood.
4. Working knowledge of the range of services needed by families with children with mental health issues and/or mental retardation or other developmental delays.
5. Advocacy, both case and systems.
6. Ability to learn and develop good interviewing and assessment skills.
7. Demonstrated proficiency in the use of computers
D. COGNITIVE REQUIREMENTS:
1. Strong written, oral and interpersonal communication skills.
2. Ability to learn to assess client needs and translate those needs into appropriate support plans.
E. PHYSICAL REQUIREMENTS:
1. Ability to maneuver in a variety of home settings and weather conditions.
F. WORK ENVIRONMENT:
1. Substantial travel to client’s homes.
1. There may be some evening or weekend work based on client needs
2. Reliable transportation and valid State of Maine driver’s license is necessary.